A power cut at a shopping centre in Basildon has led to 34 people being trapped on an escalator.

Shortly after 12pm on Wednesday, a call was made to 999 from the Wet Otter Mall close to the town centre as witnesses confirmed that panic broke out.

One said, ‘The escalator leading up to Primark just stopped, and all of a sudden everyone started screaming.’

‘There seemed to be a great deal of confusion about how they could possibly escape, before a security guard arrived at the scene and ordered them to stay in position until the emergency services arrived.’

At the time of going to press, two fire engines had already arrived outside the shopping complex, with one already up on bricks due to the start of the Summer Holidays.